Monthly automation support
Your automations monitored, adjusted and working every month.
An automation isn’t something you set up and forget. Tools get updated, forms change, a new person joins the team or a process changes. If nobody checks, a workflow can stop working without anyone noticing for days.
Support is a monthly fee with which we monitor your automations, maintain them and make the small changes you need.
It’s for companies that already have automations running and rely on them day to day.
It gives you peace of mind: if something fails, someone detects and fixes it, and when you need an adjustment you have someone to ask.
- Monitoring
- Issue detection
- Fix
- Small changes
- Workflows up to date
Initial review
If we didn’t build the automations, we review them first to understand how they’re built.
Monitoring
We check regularly that the workflows are working correctly.
Maintenance
We fix issues and adapt the workflows when a tool changes.
Small changes
We apply the adjustments you ask for: a new recipient, an extra field, different wording.
- Monitoring of your automations
- Maintenance and fixing of issues
- Small changes to existing workflows
- New workflows or new processes: quoted separately
- New integrations or custom developments
- Licences for third-party tools
- Maintenance of your website chatbot: this is covered by AI chatbot — maintenance
Imagine a travel agency that has automated the transfer of requests from its website to its CRM (Customer Relationship Management).
Before
The form provider changes something and for a week requests don’t reach the CRM. Nobody notices until a customer calls asking about their quote.
After
The issue is picked up during monitoring, the workflow is fixed and requests start coming in normally again.
- Peace of mind that your automated processes keep working
- Issues detected and fixed before they pile up
- One fixed point of contact for small adjustments
- Automations that evolve with your business
- It saves you looking for a technician every time something stops working
- It can reduce the time your team spends checking that data is arriving correctly
- Monthly monitoring of your automations
- Issues fixed and small changes applied
The price depends on what you combine. Tick this service and whatever you need with it in the calculator and you’ll see your quote straight away, with the launch price applied.
- Choose services
- Leave your details
- See your quote
Does it work for automations Mashi Tech didn’t build?
Usually yes, after reviewing them. If any needs rebuilding before it can be maintained, we tell you beforehand.
What counts as a “small change”?
Adjustments to workflows that already exist: changing a recipient, some wording or a field. A new workflow or a new integration is quoted separately.
Does it include chatbot maintenance?
No. Your website chatbot has its own monthly maintenance service.
Can I take it for just a few months?
It’s a monthly fee. We explain the sign-up and cancellation terms in the proposal.
Next step
Tell us about your situation and we’ll tell you, with no commitment, whether this service fits or which alternative makes more sense.