Abandoned cart automation
Automatically remind your customers what they left in their basket.
In any online store there are customers who add products to the basket and leave without paying. They get interrupted, want to think it over or are comparing prices. Without a reminder, many don’t come back, even though the interest was real.
Abandoned Cart Automation is a recovery flow: when an identified customer leaves a purchase half-finished, they automatically receive a reminder with the products they chose and a direct link back to the checkout (the final step of the purchase) to complete it.
It’s for stores that already get visits and see unfinished baskets. Instead of leaving that purchase intent hanging, the store sends a friendly, automatic second nudge.
Nobody on your team needs to check baskets or write messages: once set up, the flow works on its own.
- Customer leaves
- Automation
- Reminder
- Back to checkout
- Purchase
Review
We check what your platform allows and which customer data is available.
Flow design
We define when the reminder is sent and what message the customer receives, in your brand’s tone.
Setup
We set up the flow in your store or in a compatible sending tool.
Testing and activation
We simulate abandoned baskets, check the reminder arrives correctly and switch it on.
- Basket recovery flow set up
- Design and copy of the reminder message
- Link back to the basket or checkout
- Full testing and activation
- Licences or paid plans for the sending tool, if your platform requires them
- Discounts or coupons: your business decides these
- WhatsApp reminders: available as an additional service, with provider costs charged separately
- Broader email sequences: available as Email Automation
Imagine an online speciality coffee store where many customers fill their basket at night and don’t complete the order.
Before
Those baskets are forgotten. Nobody at the store knows who they were or reminds them of anything.
After
The customer receives a reminder with the coffees they chose and a direct link to complete the purchase, without anyone on the team stepping in.
- A second chance for sales that were almost made
- An automatic process that works every day
- Messages consistent with your brand
- Better use of the visits already reaching your store
- It can reduce the time spent reviewing incomplete orders and writing to customers one by one.
- It helps you make better use of the traffic you already pay for with advertising, before investing more in attracting new visits.
- Abandoned cart flow active and tested
- Reminder message designed
The price depends on what you combine. Tick this service and whatever you need with it in the calculator and you’ll see your quote straight away, with the launch price applied.
- Choose services
- Leave your details
- See your quote
Does it work with any store?
It depends on the platform. We check before we start and tell you whether any additional tool is needed.
How many purchases will I recover?
We can’t promise a figure: it depends on your product, your price and your customers. What we do is make sure the reminder arrives on time, with a clear message and a direct path to complete the purchase.
Does it include a discount for the customer?
It’s not required. If your business wants to offer an incentive, we add it to the message, but the decision is yours.
Is it legal to send these reminders?
We set up the flow according to the platform’s options, but the legal texts and your customers’ consent should be reviewed by your adviser.
Do I have to pay anything extra each month?
Our service is a one-off payment. Some platforms or sending tools have their own subscription; we’ll tell you in advance.
Next step
Tell us about your situation and we’ll tell you, with no commitment, whether this service fits or which alternative makes more sense.