AI chatbot maintenance
Your assistant always hosted, up to date and answering with the right information.
Your business changes: new services, summer opening hours, promotions, different terms. If your website assistant keeps answering with information from months ago, it stops helping and can confuse your customers.
Maintenance is a monthly fee with which we make sure your AI (artificial intelligence) chatbot stays hosted, working and up to date, without you having to touch anything technical.
It’s for companies that already have an AI assistant on their website and want it to always answer with current information. You tell us about the changes and we add them.
It also helps it improve over time: we review how it answers and adjust anything that could be explained better.
- Your business changes
- You let us know
- We update the knowledge
- We review answers
- Assistant up to date
Hosting
We keep the assistant hosted and working on your website.
Receiving changes
You send us your business updates: services, opening hours, terms or new questions.
Knowledge update
We add that information to the assistant’s knowledge base.
Adjustments
We correct answers that could be improved and fine-tune the tone when needed.
- Hosting of the assistant
- Knowledge base updates with your news
- Adjustments to answers and tone
- Checking that the assistant is still working on your website
- Building a new assistant: this is covered by AI chatbot / assistant for your website
- New integrations with a CRM (Customer Relationship Management) or other tools: available as an additional service
- Major changes in scope, such as rewriting the whole script or adding new channels
- General maintenance of your website
Imagine a language school with an assistant on its website. In September it changes timetables, adds intensive courses and opens a new online group.
Before
The assistant keeps offering the old timetables. Enquiries come in about courses that no longer exist, and the office has to clear everything up by phone.
After
The school sends its updates, they are added to the assistant and visitors get this year’s information straight away.
- Your customers always receive up-to-date information
- You don’t need technical knowledge to keep the assistant running
- The assistant improves with use instead of falling out of date
- One fixed point of contact for any change
- It can stop your team losing time clearing up outdated information
- It saves you looking for a technical supplier every time something changes
- Assistant hosted and running every month
- Knowledge base updated with the changes you send us
- Adjustments applied to the answers
The price depends on what you combine. Tick this service and whatever you need with it in the calculator and you’ll see your quote straight away, with the launch price applied.
- Choose services
- Leave your details
- See your quote
How often can I send changes?
Whenever you have them during the month. It’s usual to group updates so they can be added in an orderly way; we agree this with you at the start.
What happens if I stop paying for maintenance?
As the fee includes hosting the assistant, before we start we explain what happens if you cancel and what options you have, so you can decide with all the information.
Does it work for an assistant Mashi Tech didn’t build?
It depends on how it’s built. We review it and tell you clearly whether we can maintain it or whether it’s better to rebuild it.
Does it include adding WhatsApp or Instagram?
No. The WhatsApp or Instagram assistant is a separate service that is set up on its own.
Next step
Tell us about your situation and we’ll tell you, with no commitment, whether this service fits or which alternative makes more sense.