AI assistant for WhatsApp and Instagram
Handles WhatsApp and Instagram messages and spots which contacts deserve your time.
Many customers no longer fill in forms: they write on WhatsApp or send a direct message on Instagram. If those messages pile up, get answered late or each person on the team replies differently, it’s easy for a promising enquiry to go without follow-up.
This AI (artificial intelligence) assistant handles those messages, answers common questions, asks what’s needed to understand what each person wants and passes contacts with real interest to your team. We call this qualifying leads: a lead is a potential customer who has shown interest.
It’s useful if you receive lots of messages on these channels, if some of them arrive outside business hours or if your team loses time in conversations that go nowhere.
The assistant does the first screening. Your team joins the conversation when there’s a clear opportunity or when the customer asks to speak to a person.
- Customer writes
- Assistant replies
- Asks key questions
- Qualifies the contact
- Passes to your team
- Sales follow-up
We analyse your conversations
We look at what your customers ask, what information you need from them and what turns a message into an opportunity.
We define the criteria
We agree with you what makes a contact a priority and who each case is passed to.
We set up the assistant
We configure it on WhatsApp, Instagram or both, with your information and your brand’s tone.
We test with real cases
We simulate different kinds of conversation and adjust the replies and handovers.
Launch
We switch it on and show you how to take over a conversation whenever you want.
- Analysis of the usual enquiries on WhatsApp and Instagram
- Set-up of the AI assistant on the agreed channel or channels
- Answers to frequently asked questions with your business information
- Lead qualification based on criteria defined with you
- Handover of contacts to the person or channel you specify
- Testing and adjustments before launch
- WhatsApp provider or API (Application Programming Interface, WhatsApp’s official technical connection) costs: your company pays them directly
- Recording in a CRM (Customer Relationship Management) or integrations with other tools: available as an additional service
- Managing your social media, posts or community management (handling comments and your community)
- Advertising campaigns on Meta
- Ongoing monthly maintenance: available as an additional service
Imagine an estate agency that receives dozens of messages on Instagram and WhatsApp every time it posts a flat.
Before
Agents reply between viewings. Many conversations start with “is it still available?” and never go any further, and the ones that do matter get mixed up with the rest.
After
The assistant replies straight away, asks about area, budget and expected moving date, and passes the agent only the contacts with real interest, with their details already collected.
- Quick replies on the channels where your customers already are
- Your team talks to people with real interest
- Fewer forgotten or unanswered conversations
- The same handling criteria for every message
- Customer information collected before the first call
- It can reduce the hours spent answering repeated messages
- It can reduce the time spent on conversations that never become opportunities
- It lets you handle messages outside business hours without growing the team
- AI assistant live on WhatsApp, Instagram or both, as agreed
- Documented qualification and handover criteria
- A simple guide so your team can step into conversations
The price depends on what you combine. Tick this service and whatever you need with it in the calculator and you’ll see your quote straight away, with the launch price applied.
- Choose services
- Leave your details
- See your quote
Do I need WhatsApp Business?
Yes. To automate WhatsApp you need a business account and, usually, official access through a provider. Its costs are not included, and we explain them before we start.
Will my customers know they’re talking to an AI?
We recommend the assistant introduces itself as one. It’s more transparent and builds more trust. It can always pass the conversation to a person.
Can I still reply myself?
Yes. Your team can join any conversation. The assistant handles the first contact; it doesn’t take control away from you.
Are contacts saved in my CRM?
This service includes qualification and handover. Automatic recording in a CRM is available as an additional service, for example through an automation.
Does it also work on Telegram?
The service is designed for WhatsApp and Instagram. Other channels, such as Telegram, are available depending on the project; we assess it with you.
Next step
Tell us about your situation and we’ll tell you, with no commitment, whether this service fits or which alternative makes more sense.