E-commerce Care: maintenance and support for your store
Your online store looked after every month, with someone to write to.
An online store is a living system: the platform and plugins get updated, payment methods change, questions and small faults come up. If one day the checkout (the final step of the purchase) stops working, the store stops selling, and sometimes nobody notices until a customer says so.
E-commerce Care is a maintenance and support service for a monthly fee: we check that your store is working, apply the necessary updates and help you when something comes up.
It’s for businesses that sell online and have no technical person on the team. It gives you peace of mind and a clear contact when you need help with the store.
- Review
- Update
- Test purchase
- Support
- Store selling
Initial review
We review the state of your store and agree how we’ll communicate.
Maintenance
We apply the necessary updates and check that the purchase process still works.
Support
You write to us when you have a question or an issue and we help you solve it.
- Technical maintenance of the store
- Updates to the platform and its plugins when needed
- Regular check of the purchase process
- Support with questions and issues
- New features, redesigns or integrations: quoted separately
- Uploading new products (available as Extra product)
- Platform subscriptions, licences, hosting and payment fees
- SEO (Search Engine Optimisation), advertising and social media management
Imagine an online wine store that sells mainly at Christmas and in summer.
Before
Nobody checks the store between seasons. Just before the busy period, a pending update causes faults and a technician has to be found in a rush.
After
The store is checked every month, updates are applied calmly and, when the peak season arrives, everything is ready to sell.
- Peace of mind: someone keeps an eye on your store every month
- Less risk of faults in the purchase process
- A response when you have a question or a problem
- More time to focus on selling
- It can reduce the hours you spend solving technical problems on your own.
- It can avoid urgent repairs for faults that maintenance would prevent.
- It saves you looking for a different technician every time something comes up.
- Store checked and updated every month
- Support with questions and issues
The price depends on what you combine. Tick this service and whatever you need with it in the calculator and you’ll see your quote straight away, with the launch price applied.
- Choose services
- Leave your details
- See your quote
How is it different from Website maintenance?
E-commerce Care is designed for online stores: as well as the website, we keep an eye on the purchase process, payments and shipping.
Does it work for stores Mashi Tech didn’t build?
Yes, after an initial review. If the store needs repairs first, we’ll tell you before we start.
Does it include adding products?
No. Uploading new products is contracted as Extra product.
Is there a minimum term?
It’s a monthly fee. We explain the specific conditions before you sign up.
Next step
Tell us about your situation and we’ll tell you, with no commitment, whether this service fits or which alternative makes more sense.